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GO Airport Express
Airport Shuttle Customer Service
Lost and Found
If you just departed your GO Airport Express van, limo, sedan, or bus and you believe that you left something onboard, call the GO Airport Express customer service department by dialing 773.247.1200 between 9:00 a.m. and 5:00 p.m. Monday through Friday. We will attempt to intercept your vehicle and try to find your missing articles.
If you believe that you left something in one of our vehicles, and a day or more has passed by, contact our Customer Service department by dialing 773.247.1200, 1-888-284-3826, or send us an email at customer service.
The most common items left in our vehicles include jackets and sweaters, cell phones, and small carry-on bags. Please check to see that you have all of your belongings before you leave.
Traveling with Children
GO Airport Express vehicles do not offer infant seats or car seats. However, all of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat.
We require at least a 3 hour notice to change or cancel your reservation. If you cancel less than 3 hours before your scheduled pick up time no refund will be issued. Cancellations done before 3 hours of the scheduled pick up time will be charged a $5 administration fee.
Customers who purchased a round-trip ticket will only be refunded the non-discounted value of a one way ticket and charged a $5 administration fee.
Payment and Billing
We accept cash and all major credit cards including MasterCard, Visa, and American Express.
Need a receipt for a trip recently completed? Click Here