Customer Service

GO Airport Express

Airport Shuttle Customer Service

Lost and Found

If you just departed your GO Airport Express van, limo, sedan, or bus and you believe that you left something onboard, call the GO Airport Express customer service department by dialing 773.247.1200 between 9:00 a.m. and 5:00 p.m. Monday through Friday. We will attempt to intercept your vehicle and try to find your missing articles.

If you believe that you left something in one of our vehicles, and a day or more has passed by, contact our Customer Service department by dialing 773.247.1200, 1-888-284-3826, or send us an email at customer service.

The most common items left in our vehicles include jackets and sweaters, cell phones, and small carry-on bags. Please check to see that you have all of your belongings before you leave.

Traveling with Children

GO Airport Express vehicles do not offer infant seats or car seats. However, all of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat.

Cancellation Policy

We require at least 2-hour notice to change or cancel your reservation. If you cancel less than one hour before your scheduled pick up time, we will charge a 50% cancellation fee. To change, verify or cancel a reservation, Click Here.

Payment and Billing

We accept cash and all major credit cards including MasterCard, Visa, and American Express.

Print Receipt

Need a receipt for a trip recently completed? Click Here

Please refer to our privacy policy and terms of use policy for additional information. If you have any further questions, please contact our Customer Service Department and one of our agents will be happy to assist you.


Our Services

Airport Transfers

Shared Ride, Private Van or Sedan

Group Charters

Meetings, Conventions, Events

Luxury Car Service

Airports, Weddings, Special Events

Sightseeing Tours

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Travelers Split About Pets on Planes

Travelers Split About Pets on Planes
December 29, 2014

When asked about whether (non-service) animals should be allowed to travel in airplane cabins, 52 percent responded “yes”, according to a survey conducted by GO Airport Express.

GO Airport Shuttle

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Book transportation at more than 60 airports worldwide through GO Airport Shuttle.