Frequently Asked Questions

Chicago Limousine and Sedan Service

  1. What is your service area?
    The Go Express Car service currently services hotels, offices and homes in downtown Chicago and northeast Chicago including Lincoln Park and Lakeview.
  2. What vehicles do you offer for hire?
    Our fleet consists of sedans, stretch limousines, stretch SUV’s, mini-buses, motorcoaches, and of course the Airport Express shuttle vans.
  3. Are you closed on any holidays?
    No.  As Chicago’s premier ground transportation provider, we are open every day.
  4. How far in advance do I need to make a reservation?
    We suggest reservations be made 24 hours in advance.  For last minute reservations, please call us at 1-800-654-7871 and we will do our best to accommodate you.
  5. Do you provide child safety seats in your vehicles? 
    No, we do not provide child safety seats.  However, all of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat.
  6. Do you have a lost and found department?
    Yes. Please contact our customer service department at 773-247-1200 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While the GO Express Car service is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.
  7. What is your privacy policy? 
    Please refer to the GO Airport Express Privacy Policy


Rates & Billing

  1. What is your cancellation policy?
    We require at least 2-hour notice to change or cancel your reservation. If you cancel less than one hour before your scheduled pick up time, we will charge a 50% cancellation fee.
  2. What credit cards do you accept?
    We accept MasterCard, Visa, and American Express.
  3. Why do you ask for a credit card number when I make my reservation?
    All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).
  4. Do you accept checks?
    No. We only accept credit cards.
  5. Do I need an account to make a reservation?
    No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.
  6. How do I get a duplicate receipt?
    Contact our accounting department at 773-247-1200. They can fax you a duplicate receipt for your records.
  7. Why are the dates on my bill different from my travel dates?
    We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.
  8. Why is the amount charged different from the amount I was quoted?
    Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 773-247-1200 to review your charges.
  9. Can I set up a direct billing account?
    Yes. Please contact our sales department at 773-247-1200 for details and to request an application.


Airport Transfers

  1. What is a private ride?
    A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on private ride service.
  2. Why do you suggest such early pick up times for departures? 
    Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.
  3. What happens if my flight is delayed?
    We monitor all flights arriving at O’Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
  4. Will your driver help me with my luggage?
    Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.
  5. Will you meet passengers in the airport?
    Yes, we offer several different services from baggage meets to on-site coordinators for large groups.