Double Rewards Program

Frequently Asked Questions


Return to: Frequent Rider Program

  • Q. What does the Double Rewards Program Offer?
    A. The Double Rewards program allows you to earn both airline miles and free rides.
    • Free Rides
      Earn one point for every $1 spent. 600 points = one free ride; 700 points = one meet & greet; 3,000 points = 3-hour van charter; 1,680 points = one sedan airport transfer; 2,140 points = one SUV airport transfer.
    • AAdvantage® Miles or United MileagePlus® Miles
      Once registered, you can earn American Airlines AAdvantage® miles or United MileagePlus® miles by updating your profile with your frequent flyer number.


  • Q.How do you sign up?
    A.Sign up here and fill out the required information. This step will assure that you will start accumulating points toward a free ride with your next reservation. To earn American Airlines AAdvantage® miles or United MileagePlus® miles, simply select the program you wish to enter, type in your frequent flyer number and press “Participate.”

  • Q.How often will my account be updated?
    A.Customers will be able to see their miles through their web profile www.airportexpress.com/doublerewards using their e-mail and password.

  • Q.Where will I be able to view my balance?
    A.American Airlines AAdvantage® miles and United Airlines MileagePlus® miles will be posted on a bi–weekly basis. Airline miles can only be uploaded to an account if a member has accumulated a minimum amount of 100 miles.

  • Q. How do I find out how many free-ride points I currently have available.
    A. Log into your frequent rider account at the bottom of the booking box. At the top of the next page, click on “Edit/View Account.” This will take you to your “Profile” page. Click on the “My Points” tab to see how many points and/or miles you’ve accumulated.

  • Q. How do I collect a free ride?
    A. Call GO Airport Express (1-888.2THEVAN) and ask to make a reservation. Be sure to let the reservationist know you want to pay for it with your Double Rewards points at the beginning of the call.

  • Q. How do I make a reservation if I’m not using a free ride?
    A.If you are accumulating points for a free ride or if you are taking advantage of an offer from GO Airport Express go to the website: www.airportexpress.com and click on the Frequent Riders Log-In (Located on the booking box.) Log in using your email address and password and start making a reservation. If you are also using a discount special, please enter the code in the booking box.