Ticket agent and drivers in Chicago were all incredibly friendly! That means that any hiccups with service (our van was late taking us to the airport) are overlooked and makes for a pleasant experience. Wish more companies would realize that a smile and excellent customer service goes a long way.
Chicago Airport Shuttle Service
Frequently Asked Questions
How often do the shuttles run? O'Hare Airport: Shuttles leave O'Hare airport for all hotels downtown every 10 to 15 minutes from terminals 1E, 3F, 2D and 5E. You do not need a reservation if you are leaving O'Hare for downtown. Reservations are required if you are traveling to the airport. Shuttle service begins at 4:00 a.m. for hotels and 5:30 a.m. for suburban service.
Midway Airport: The Airport Express van leaves Midway going to all hotels in downtown Chicago every 15 minutes.
If there are two or more people traveling together, do we have to go to the same destination in order to obtain the pair fare or group fare rates? Yes - if you are traveling with one or more people you qualify for the discounted rate. Please note only one ticket is issued per party so it is imperative you are all going to the same destination at the same time.
Is it less expensive than a cab or a limo? Yes, cabs charge on a time and mileage basis; therefore, rates vary greatly by time of day.
When does the last shuttle leave? O'Hare Airport: The last shuttle leaves O'Hare at 11:30 p.m. for hotels in downtown Chicago.
Midway Airport: The last shuttle leaves Midway at 10:30 p.m. for downtown Chicago.
Do I need to make a reservation? O'Hare Airport: Reservations are recommended, but not needed going to downtown. However, reservations are needed if you require an accessible vehicle, special services, or are traveling to a residential area in Chicago or the suburbs. Reservations are needed for your return trip back to the airport.
Midway Airport: Reservations are recommended, but not needed going to downtown. However, reservations are needed if you require an accessible vehicle, special services, or are traveling to a residential area in Chicago or the suburbs. Reservations are needed for your return trip back to the airport.
Can I purchase a ticket at the airport, and where are your ticket counters located? O'Hare Airport: Yes, tickets can be purchased at Airport Express counters located in the terminals at Door 1E, Door 2E, and Door 3E across from baggage claim on the Baggage Claim level. Cash, Master Card, VISA, and American Express are accepted.
Midway Airport: Yes, tickets can be purchased at our Airport Express ticket counter located at door 3 lower level straight across from baggage claim. We accept major credit cards or you can pay the Driver cash.
What hotels do you service in Chicago? We service all hotels in downtown Chicago.
Do you service any suburbs? We provide hotel and door-to-door service to the northern and western suburbs.
What if I need a special service or accessible vehicle? It is recommended that you make a reservation, request your special need and we will ensure that the appropriate vehicle will be there to accommodate your needs.
Do you offer infant car seats? No
What is the earliest I can make a reservation to the airport? 4:00 a.m.
What is the latest I can make a reservation to the airport? 10:00 p.m.
What are my payment options? A major credit card is required when booking a reservation.
Can I pay the driver at the airport or hotel? If you are arriving into the airport, you can pay with a credit card at a GO Airport Express Ticket Counter or pay the driver with cash. If traveling to the airport and you do not have a ticket, you must pay the driver cash (some hotels sell tickets). You also have the option of charging your fare when you book a reservation either online or through our toll-free number. If traveling from a hotel, all fares must be paid in full at the time of the pickup.
Personally Identifiable Information GO Airport Express does not share, disclose or sell any personally identifiable information (such as your name, address, telephone number or e-mail address) with other unaffiliated companies or organizations for non-GO Airport Express marketing purposes. In the future, should GO Airport Express decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. GO Airport Express also does not market to, or knowingly collect personal information from, children under the age of 18 on Company sites.
How We Use Information? GO Airport Express uses the personally identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings, which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.
Like many large businesses, GO Airport Express uses vendors to carry out certain functions in marketing and delivering services to you and so shares online data with those vendors to the extent necessary for them to perform their work. Of course, such partners and vendors must use that personally identifiable information only for the purpose(s) for which it was shared and protect it from any further use. GO Airport Express also shares such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks.
We also provide personally identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with GO Airport Express property or services, or with our customers' or others' use of them.
Do you offer secure ordering? Yes, We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. A secure server running the latest 128-bit encryption handles all our payments. There is no safer way to order online.
How You Access Your Information You may review or update the available personally identifiable information that we received from you online by accessing your account online, by contacting Customer Care through the toll free number or e-mail, or through the Company contact information below. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.
GO Airport Express may use e-mail addresses you provide us online on GO Airport Express sites to send you e-mails related to GO Airport Express products and services or if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further e-mail communications at your e-mail address, please contact Customer Care through the toll free number.
What phone number do I call if I have questions? 1-888-284-3826 and one of our reservation agents will be happy to service you.
What is your cancellation policy?
We require at least a 3 hour notice to change or cancel your reservation. If you cancel less than 3 hours before your scheduled pick up time no refund will be issued. Cancellations done before 3 hours of the scheduled pick up time will be charged a $5 administration fee.
Customers who purchased a round-trip ticket will only be refunded the non-discounted value of a one way ticket and charged a $5 administration fee.