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Home > Airport Transfers > Shuttle FAQs
- How often do the shuttles run?
O'Hare Airport: Shuttles leave O'Hare airport for all hotels downtown every 10 to 15 minutes from
terminals 1E, 3F, 2D and 5E. You do not need a reservation if you are leaving O'Hare for downtown.
Reservations are required if you are traveling to the airport. Shuttle service begins at 4:00 a.m. for
hotels and 5:30 a.m. for suburban service.
Midway Airport: The Airport Express van leaves Midway
going to all hotels in downtown Chicago every 15 minutes.
- How much does it cost?
O'Hare Airport: For one passenger traveling to/from downtown Chicago one-way the cost is $27.00. For
roundtrip the cost is $49.00. For two passengers (pair fare), the cost one-way is $19.00 per person or
$35.00 per person for roundtrip tickets. For three or more passengers, the group rate is applied and the
cost is $14.00 per person one-way or $27.00 per person roundtrip.
Midway Airport: For one passenger traveling to/from downtown Chicago one-way the cost is
$22.00. For round trip the cost is $37.00. For two passengers (pair fare), the cost one-way is $15.00
per person or $27.00 per person for round trip tickets. For three or more passengers, the group rate
is applied and the cost is $12.00 per person one-way or $22.00 per person round trip.
- If there are two or more people traveling together, do we have to go to the same
destination in order to obtain the pair fare or group fare rates?
Yes - if you are traveling with one or more people you qualify for the discounted rate. Please note
only one ticket is issued per party so it is imperative you are all going to the same destination at the
same time.
- Is it less expensive than a cab or a limo?
Yes, cabs charge on a time and mileage basis; therefore, rates vary greatly by time of day.
- When does the last shuttle leave?
O'Hare Airport: The last shuttle leaves O'Hare at 11:30 p.m. for hotels in downtown Chicago.
Midway Airport: The last shuttle leaves Midway at 10:30 p.m. for downtown Chicago.
- Do I need to make a reservation?
O'Hare Airport: Reservations are recommended, but not needed going to downtown. However,
reservations are needed if you require an accessible vehicle, special services, or are traveling to a
residential area in Chicago or the suburbs. Reservations are needed for your return trip back to the
airport.
Midway Airport: Reservations are recommended, but not needed going to downtown. However,
reservations are needed if you require an accessible vehicle, special services, or are traveling to a
residential area in Chicago or the suburbs. Reservations are needed for your return trip back to the
airport.
- Can I purchase a ticket at the airport, and where are your ticket counters located?
O'Hare Airport: Yes, tickets can be purchased at Airport Express counters located in the terminals
at Door 1E, Door 2D, and Door 3F across from baggage claim on the Baggage Claim level. Cash,
Master Card, VISA, and American Express are accepted.
Midway Airport: Yes, tickets can be purchased at our Airport Express ticket counter located at
door 3 lower level straight across from baggage claim. We accept major credit cards or you can pay
the Driver cash.
- What hotels do you service in Chicago?
We service all hotels in downtown Chicago.
- Do you service any suburbs?
We provide hotel and door-to-door service to the northern and western suburbs.
- What if I need a special service or accessible vehicle?
It is recommended that you make a reservation, request your special need and we will ensure that
the appropriate vehicle will be there to accommodate your needs.
- Do you offer infant car seats?
No
- What is the earliest I can make a reservation to the airport?
4:00 a.m.
- What is the latest I can make a reservation to the airport?
10:00 p.m.
- What are my payment options?
We accept cash or a major credit card.
- Can I pay the driver at the airport or hotel?
If you are arriving into the airport, you can pay with a credit card at a GO Airport Express Ticket
Counter or pay the driver with cash. If traveling to the airport and you do not have a ticket, you
must pay the driver cash (some hotels sell tickets). You also have the option of charging your fare
when you book a reservation either online or through our toll-free number. If traveling from a hotel,
all fares must be paid in full at the time of the pickup.
- Will my information be given out?
GO Airport Express respects your privacy and works to safeguard the privacy of your personal data.
In addition to this general online privacy policy, you may receive notice of other terms that apply to
particular promotions or services.
Personally Identifiable Information
GO Airport Express does not share, disclose or sell any personally identifiable information (such as
your name, address, telephone number or e-mail address) with other unaffiliated companies or
organizations for non-GO Airport Express marketing purposes. In the future, should GO Airport
Express decide to share such data with third parties for marketing, it will provide notification and
the opportunity for its users to indicate whether they would prefer that the Company not provide
such information about them to third parties. Because this information is a critical part of our
business, it would be treated like our other assets in the context of a merger, sale or other
corporate reorganization or legal proceeding. GO Airport Express also does not market to, or
knowingly collect personal information from, children under the age of 18 on Company sites.
- How We Use Information?
GO Airport Express uses the personally identifiable information we collect online principally to
provide you with the service(s) you have ordered and to let you know about other offerings, which
may be of interest to you. Postal and e-mail address information, for example, enables
communication about services offered and ordered, as well as the proper provisioning and billing of
those services.
Like many large businesses, GO Airport Express uses vendors to carry out certain functions in
marketing and delivering services to you and so shares online data with those vendors to the extent
necessary for them to perform their work. Of course, such partners and vendors must use that
personally identifiable information only for the purpose(s) for which it was shared and protect it
from any further use. GO Airport Express also shares such information with other industry and
credit-related organizations to improve operations and to protect against fraud, security and credit
risks.
We also provide personally identifiable online information in response to subpoenas and other legal
demands, and where we believe that disclosing this information is necessary to identify, contact or
bring legal action against individuals who may be endangering public safety or interfering with GO
Airport Express property or services, or with our customers' or others' use of them.
- Do you offer secure ordering?
Yes, We use encryption, firewalls and other technology and security procedures to help protect the
accuracy and security of your personal information and prevent unauthorized access or improper
use. A secure server running the latest 128-bit encryption handles all our payments. There is no
safer way to order online.
- How You Access Your Information
You may review or update the available personally identifiable information that we received from
you online by accessing your account online, by contacting Customer Care through the toll free
number or e-mail, or through the Company contact information below. Please note that in order to
better protect you and safeguard your information, we take steps to verify your identity before
granting access or making corrections to your information.
GO Airport Express may use e-mail addresses you provide us online on GO Airport Express sites to
send you e-mails related to GO Airport Express products and services or if you have affirmatively
indicated a desire to receive additional information. If at any time, you would prefer not to receive
further e-mail communications at your e-mail address, please contact Customer Care through the
toll free number.
- What phone number do I call if I have questions?
1-888-284-3826 and one of our reservation agents will be happy to service you.
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