Press Release

Travelers Prefer Dining at Airports Instead of on the Plane

For Immediate Release: Chicago (March 20, 2012)

While the airlines may not be making money on food service, airport restaurants are: According to a survey conducted by GO Airport Express, a Chicago-based ground transportation provider, just 2% of travelers say they purchase food on the plane.   

The company, which provides airport shuttles to and from O’Hare International Airport and Midway Airport, polled travelers nationwide; more than 400 people responded. 

The number one response to the question on dining preferences when traveling, 55 percent of participants said they eat after going through security.  Twenty six percent reported they don’t spend any money on food while going from point A to B; they eat before they leave or after they arrive at their destination.  Eight percent responded that they bring their own food; four percent said they eat before they go through security and another four percent purchase food to eat while on the plane.  Several others commented that time and circumstances dictate where and when they eat while traveling.

“Travelers are spending their spare time by taking advantage of the dining establishments offered post-security,” says John McCarthy, president, GO Airport Express.  “Airports might benefit by increasing the number and types of restaurants to accommodate the many tastes and budgets of its flying customers.” 

GO Airport Express, one of the oldest companies in Chicago, traces its founding to 1853 and the Parmelee Transportation Company, which provided a carriage service between Chicago’s railroad stations and the downtown hotels. The GO Group LLC is the nation’s largest airport transportation provider, serving some 60 airports in North America, Mexico, the Caribbean and Europe and transporting more than 13 million passengers per year.

Contact: Dyana Flanigan


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Recent Reviews

Submitted on 2015-04-23T11:26:00

Comments: On time, careful and polite driver. Great service!

Submitted on 2015-04-23T11:06:00

Comments: Nice guy. Shared local info. Good driver too

Submitted on 2015-04-23T10:23:00

Comments: My driver Ed was very informative and courteous. Great service

Submitted on 2015-04-23T10:02:00

Comments: The service was excellent. The phone operator was helpful and efficient in getting is scheduled for the return trip. The driver Erroll was excellent. He was very personable, patient and attentive. I would definitely utilize the service again.

Submitted on 2015-04-22T15:04:00

Comments: Driver arrived on-time and was very courteous.

Submitted on 2015-04-22T13:34:00

Comments: Awesome. Thank you!

Submitted on 2015-04-22T11:10:00

Comments: I can always coumt on Go Express for excellent, on-time and reliable service. Thank you for being so efficient.

Submitted on 2015-04-22T07:13:00

Comments: Driver was right on time and pleasant/professional. I got a couple texts ahead of his arrival showing his location which I really appreciated.

Submitted on 2015-04-21T17:43:00

Comments: Both drivers very personable and knew the routes

Submitted on 2015-04-21T09:49:00

Comments: Prompt and reliable service

Submitted on 2015-04-21T09:44:00

Comments: Driver was very polite and demonstrated a real concern for making sure passengers were on an appropriate shuttle. My biggest gripe was that leaving the airport seemed to take an exceptionally long time. Seemed disorganized in how shuttles were loaded.

Submitted on 2015-04-20T21:26:00

Comments: Fast, great service.

Submitted on 2015-04-20T18:19:00

Comments: Very friendly and personable! I liked him!

Submitted on 2015-04-20T12:53:00

Comments: My driver, Benard (van #767), was SO accommodating! I was traveling alone with my toddler son and he helped me with my large bag and heavy car seat -- he even carried them the whole way into the airport to the check-in desk! Now THAT is customer service!

Submitted on 2015-04-20T10:36:00

Comments: Tom was so friendly and made the drive enjoyable. going to the airport normally isn't a fun time, and he made it seamless.

Submitted on 2015-04-19T15:45:00

Comments: Thank you for an awesome service!! :)

Submitted on 2015-04-19T12:58:00

Comments: "Uncle Billy" was great! Very personable!

Submitted on 2015-04-19T07:10:00

Comments: Airport service could be more efficient but the return scheduling and pickup was very easy and well organized.

Submitted on 2015-04-19T05:09:00

Comments: Prompt & courteous driver!

Submitted on 2015-04-19T04:53:00

Comments: Pleasant. Very informative. Good conversationalist.

Submitted on 2015-04-18T23:03:00

Comments: Prompt service, courteous driver

Submitted on 2015-04-18T20:50:00

Comments: The van arrived early at the Hotel, the driver was very courteous and kept us informed. I'm so happy to tip this kind of driver, and I hope your company has its own Kudos.

Submitted on 2015-04-18T19:36:00

Comments: My driver arrived early and was extremely friendly, made me feel comfortable throughout the ride to the airport. Will definitely use again!

Submitted on 2015-04-18T18:26:00

Comments: Corliss was great. Her professionalism, hospitality, driving, and knowledge of the city were excellent. I will definitely recommend GO to family, friends, and others.

Submitted on 2015-04-18T10:25:00

Comments: Your service is comparable with others.

Submitted on 2015-04-18T09:17:00

Comments: I wish I knew about this earlier! It was SO much better then taking a cab!

Submitted on 2015-04-18T09:10:00

Comments: I liked getting the text of the drivers name and tracking info. Will use your service again whenever I'm in Chicago. Thank you.

Submitted on 2015-04-17T10:36:00

Comments: Excellent driver--courteous, friendly, & helpful!

Submitted on 2015-04-17T09:48:00

Comments: Tom is such a nice person. Very helpful.

Submitted on 2015-04-17T09:22:00

Comments: Excellent and timely service

Submitted on 2015-04-17T09:03:00

Comments: Lillie rocks!

Submitted on 2015-04-17T08:24:00

Comments: Worth it every time our flight landed early and they went ahead and put us on the shuttle that just arrived back at the airport allowing us to get to the hotel an hour early. I will do this again

Submitted on 2015-04-17T07:34:00

Comments: Great drivers!

Submitted on 2015-04-17T04:30:00

Comments: Chicago Staff is great. Consistently helpful whether in person or via online!

Submitted on 2015-04-17T01:47:00

Comments: Right on time. Pleasant drivers

Submitted on 2015-04-15T17:03:00

Comments: I love the texts Go Shuttle sent with the vehicle tracker. I knew exactly when to expect my driver so I was able to get work done right up to my departure. The driver was also very courteous.

Submitted on 2015-04-04T12:27:00

Comments: Excellent, affordable and timely service. I will definitely look to use Airport Express the next time I am in the area.

Submitted on 2015-03-30T14:09:00

Comments: Would definitely use this service again. Very efficient and went out of their way to drop us at our hotel rather than an assigned stop 4 blocks away. Great drivers!